call us at 1-877-PET-JUMP

Ordering Information

SAME-DAY SHIPPING: Orders placed by 2:00 PM EST qualify for same-day shipping.

ORDERING BY PHONE: Our knowledgeable staff members are ready to take your orders over the phone Monday through Friday 9AM-5PM EST. Call us toll-free at 1-833-PET-JUMP (833-738-5867)

BACKORDERS: Items that are out of stock can be backordered. Backorder dates are estimated and can change depending on stock availability

TAX-EXEMPT ORDERS: Tax-exempt status is available for qualifying businesses, governments, non-profit entities, and educational institutions. To receive tax-exemption status on your PetJump account, please submit a copy of your completed Tax Exempt Certificate. Once you submit your Tax Exempt Certificate, we’ll review the documentation provided within 24 hours. We will contact you should we require any additional information or documentation. Submit your completed Tax Exempt Certificate by email to

CHANGING AN ORDER AFTER IT HAS BEEN PLACED: If you need to make changes to your order, please contact us immediately after placing the order. We process orders very quickly, and cannot guarantee for any changes to your order once its placed.

If you ordered an incorrect item or changed your mind, you may return the product(s) within 30 days from the date of shipment; see our Returns Policy for full details. Please do not resubmit your order online as this will create a duplicate shipment.

TRACKING YOUR ORDER: Tracking information is provided on all orders. If you are having problems tracking your order, please call us toll-free at 1-833-PET-JUMP (833-738-5867) or contact us by email at

PROMOTIONAL CODES: Only one promotional code may be used per order.

PAYING FOR YOUR ORDER: We accept checks, money orders, PayPal, and all major credit cards.


Charges do not include any applicable taxes, duties, or brokerage fees on all international orders. Taxes, duties, brokerage and customs fees are the responsibility of the buyer. We do not collect customs and duties fees. Please contact your local Customs Office for more information.

Shipping promotions are not available outside of United States. To determine exact shipping and handling cost to your location, please contact us by phone at 1-833-PET-JUMP (833-738-5867) or email us at